About us

 

FemtoSolution was launched in 2001

Our long experience in Laserscience, labwork and industrial Issues allows us to catch Customer questions and Provide solutions.

Femtosolution Return Policy

Warranty Returns*

After 30 days, Femtosolution will accept returns if the item is received unopened and in original packaging. A 25% restocking fee may apply based upon time since purchase and quantity being returned. Credit will be issued only after receipt of product and evaluation of condition (shipping charges not refundable).

If you receive items that have been damaged during shipment, or find that your shipment is incomplete, please call us within 10 days for an immediate replacement or repair. After 10 days, an additional handling fee may be imposed.

Non-Warranty Returns*

Many of the items we sell require very careful handling. If operated or handled properly they can be expected to perform according to manufacturer’s specifications. When in doubt about handling or operation, please contact us prior to installation in your setup.

Any specials, modifications, or customized items (including custom patch cables) meeting the specifications you provide, are not returnable. Non-warranty repairs may be subject to a 30€ minimum evaluation fee. Repair charges will typically include parts, labor and shipping, and will be quoted accordingly. Acceptance of the quote is required prior to any work being performed. Customer is responsible for all shipping charges, in all circumstances.

IMPORTANT: Femtosolution may choose to return items that have any visible damage or signs of tampering, at the customer’s expense.

*Any order specific terms agreed to through a signed Purchase Agreement at the time of the order will take priority over this policy. In addition, any product specific warranty information provided with a product will take priority over this policy.

H&H Color Lab